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FAQ

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Payments Accepted

All major credit cards (Visa®, MasterCard®, American Express®, Discover®, JCB® & Diners Club®), Apple Pay & Shopify Pay are accepted. We do not accept checks, money orders or wire transfers.

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Canceling & Revising An Order

Changed your mind? Made a mistake? Please contact us as soon as possible. Orders that have already been picked up for delivery & shipped cannot be canceled or revised. Orders refused by sender are subject to a restocking fee or resending fee. If you made a mistake with your shipping address & the order has already been sent out, we are unable to revise the order so we recommend contacting USPS Customer Service or your local USPS postal office.

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Initiating A Return

To start the process, visit our Return Authorization page here. More info on our Returns & Exchange Policy can be found here.

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Redeeming Store Credit

Store credit is issued for returns with sale items or gift receipts. To redeem your store credit, simply input your unique store credit code at checkout under the gift card/store credit column. Store credit may be redeemed at local pop-ups & events. Store credit never expires. Forgot your code? Contact us so that we can resend it to you.

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Promo/Discount Disclaimer

Promos cannot be combined with any other discounts. Promos are only valid within the exclusion dates. Previous purchases do not apply. Discounts are applied before shipping & tax. Unless otherwise noted, regular priced items purchased with a promo can be returned for store credit only. Sale items purchased with a promo are final sale & cannot be returned or exchanged.

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Price Adjustments

One-time price adjustments on full-price merchandise will be honored within 3 days & issued via store credit. Exact style & size must be available during the request. Promotions are excluded.

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International Shipping

Yes, we ship overseas! All orders are shipped via USPS. For more info, please visit the Shipping page here. USPS delivers to over 180 countries which are listed here. International purchases are final sale & non-returnable. Customers are responsible for any VAT & duty taxes.

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Sales Tax

Myth & Symbol does not charge sales tax for items being delivered to any U.S. state with the exception of Texas.

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Gift Cards

E-gift cards & gift cards can be purchased here. Gift cards are tax exempt, non-refundable & do not expire nor lose value. We are not responsible for lost or stolen cards or any unauthorized use. Unused value remaining cannot be redeemed for cash or gift card purchases. Discounts & promo codes cannot be applied to gift card purchases cards but can be used in conjunction with a promo code. Gift cards can be used more than once provided they still have a remaining balance but cannot be reloaded. Multiple gift cards can be redeemed in a single purchase. Gift cards can be applied to the final order total which include shipping & taxes.

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Handmade Imperfections

Items that are handmade may include minor imperfections & textures. Leather goods may vary slightly in color & texture due to the leather grain treatments. Jewelry may have minor imperfections from the casting. This is part of the handmade process & unique nature that makes each item one of a kind. All items are throughly inspected by the designers, artists & our team.

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Jewelry Care

Please be aware that bronze, brass, silver & gold-plating will oxidize/tarnish over time & have a natural patina with age. Gold-filled & gold do not rust & can be worn daily but exposure to soap & chemicals can turn it dull. To maintain a shiny appearance, store jewelry in an airtight container, clean/dry place & avoid long term exposure to humidity. Keep all jewelry outside of a steamy bathroom. Avoid contact with water, especially when showering & swimming. (Both chlorine & salt water can lead to some major tarnish, so those two are best to avoid!) Should you want to give your jewelry a little polish to brighten it up & to minimize the appearance of scratches, use household silver polish, polishing cloth & even toothpaste. Gold jewelry only requires a polishing cloth or polishing pad when cleaned. Be especially gentle with gold plated jewelry since the plating can wear overtime with heavy use. Use a lightly damp cloth. Handle your jewelry with care since all metals can bend, especially fine jewelry.

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Designers & Artists Submissions

Email your lookbook & line sheet for review to contact@mythandsymbol.com. Please be aware that we get lots of designer inquires so we're unable to respond to them all. If we are interested, we will get back to you as soon as possible. Product samples can be mailed to:

Myth & Symbol
1319 Richmond Ave
#66589
Houston, TX 77006

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Satomi Kawakita & WWAKE Jewelry

We currently stock only a few styles & sizes on-hand. However, custom sizing is available. Some items can also be customized with different stone sizes, colors & materials. Please allow for a 4-6 week lead time for special orders. Prices may vary, depending on the requested band size. Custom orders are final sale. For more info, please email us.

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Need More Help?

Email us at contact@mythandsymbol.com.

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