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FAQ

Designers & Artists Submissions

Please email your lookbook and line sheet for review to contact@mythandsymbol.com. We get lots of emails everyday so we apologize for any delayed responses. If we are interested, we will get back to you as soon as possible. Unfortunately, we do not accept any in-store drop-ins or appointments.

Handmade Imperfections

Items that are handmade may include minor imperfections and textures. Leather goods may vary slightly in color and texture due to the leather grain treatments. Jewelry may have minor imperfections from the casting. This is part of the handmade process and unique nature that makes each item one of a kind. All items are throughly inspected by the designers, artist and our team.

International Shipping

Yes, we ship overseas! All orders are shipped via USPS Priority Mail. For more info, please visit the Shipping page. USPS delivers to over 180 countries which are listed here. International purchases are final sale and non-returnable.

Jewelry Care

Please be aware that brass, bronze & silver will oxidize/tarnish over time & have a natural patina with age. Gold does not rust but exposure to soap & chemicals can turn it dull. To maintain a shiny appearance, store jewelry in an airtight container, clean/dry place & avoid long term exposure to humidity. Keep all jewelry outside of a steamy bathroom. Avoid contact with water, especially when showering and swimming. (Both chlorine and salt water can lead to some major tarnish, so those two are best to avoid!) Should you want to give your jewelry a little polish to brighten it up & to minimize the appearance of scratches, polish with a household silver polish, polishing cloth & even toothpaste. Gold jewelry only requires a polishing cloth or polishing pad when cleaned. Be especially gentle with gold plated jewelry since the plating can wear overtime with heavy use. Use a lightly damp cloth. Handle your jewelry with care since all metals can bend, especially fine jewelry.

Payments Accepted

All major credit cards (Visa®, MasterCard®, American Express® and Discover®), Apple Pay and cash (in-store only) are accepted. We do not accept checks, money orders or wire transfers.

Price Adjustments

One-time price adjustments on full-price merchandise will be honored within 3 days. Promotions are excluded.

Promo/Discount Disclaimer

Promos cannot be combined with any other discounts. Promos are only valid within the exclusion dates. Previous purchases do not apply. Discounts are applied before shipping and tax. Unless otherwise noted, regular priced items purchased with a promo can be returned for store credit only. Sale items purchased with a promo cannot be returned.

Redeeming Store Credit

Store credit is issued for returns with sale items or gift receipts. To redeem your store credit online, simply input your unique store credit code at checkout under the gift card column. If you forgot your code, please contact us for additional info. Store credit never expires.

Sales Tax

Myth & Symbol does not charge sales tax for items being delivered to any U.S. state with the exception of Texas and where customers are subject to their respective sales tax.

Satomi Kawakita & WWAKE Jewelry

We currently carry only a few sizes in-store and online. However, custom sizing is available, and we can measure your exact ring size in-store to ensure the perfect fit. Some items can also be customized with different diamond sizes, colors and materials. Please allow for a 3-6 week lead time for special orders. Prices may vary, depending on the requested band size. Custom orders are final sale and require a non-refundable 50% deposit. For more info, please email us.

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