If you are not completely satisfied with your purchase, please return your item(s) within 14 DAYS of the purchase date (in-store) or ship date (online) for an exchange or refund. Returns will not be accepted after the 14 days or without a return authorization for online and in-store purchases. We do not accept returns on items that have been worn, altered, washed or damaged. All tags must be intact. Shoes must be returned with their original boxes.
Sale items may only be exchanged or returned for STORE CREDIT within 14 days. Sale items with a "final sale" notation are final sale and cannot be returned. Sale items purchased with a promo are final sale. Swimwear will only be accepted with their hygienic strips.
The following items are non-returnable:
- Socks & tights
- Paper/print goods
- Gift cards
- Custom jewelry orders
- Items marked as final sale
- Sale items purchased with a promo/discount
Swimwear purchased in-store are final sale and non-returnable. Because we know it can be tricky shopping online, swimwear purchased online can be returned unworn and will only be accepted with their tags and hygienic strips intact. Regular priced swimwear can be returned for a refund. Sale swimwear can be returned for store credit. Swimwear marked final sale are non-returnable. Promo disclaimers apply. Please do not hesitate to email us if you have any sizing questions.
Unless otherwise noted, regular priced items purchased with a promo can be returned for STORE CREDIT. Sale items purchased with a promo are FINAL SALE and non-returnable.
Due to shipping expenses, international orders are FINAL SALE and non-returnable.
Online Return/Exchange Instructions
Though we hope you love your purchase, we know that shopping online can be difficult. Need to return an item? Please email us at firstname.lastname@example.org with your order number for a return or exchange authorization. Online returns will not be accepted without an authorization. Final sale items and international orders are not returnable. Sale items purchased with a promo are not returnable.
Items can be returned in-store or via mail. Customers are responsible for return/exchange shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper that allows you to track your package. Claims for packages lost or damaged in transit must be made by the recipient