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Returns & Exchanges

Though we hope you love your purchase, we know that things don't always work out. Returns must be initiated within 14 DAYS of your order date. Pre-order items will be accepted within 14 days of the ship date. Items cannot be worn, altered, washed or damaged.  Swimwear must have their hygienic strips intact & shoes must be returned with their original boxes. Returns that do not meet our policy will not be accepted & will be sent back.

Regular Priced Items

Regular priced items are eligible for a REFUND OR EXCHANGE within 14 DAYS of the order date. Refunds will be made in the form of the original payment. Unless otherwise noted, regular priced items purchased with a promo/discount may only be returned for store credit.

    Sale Items

    Sale items may only be exchanged or returned for STORE CREDIT within 14 days. Sale items with a "final sale" notation are final sale and cannot be returned. Sale items purchased with a promo are final sale. Store credit will be issued in the form of an e-gift card that only expires when redeemed.

    Final Sale Items

    The following items are non-returnable:

    • Socks, tights & underwear
    • Hats
    • Pins
    • Beauty
    • Homeware
    • Paper/print goods
    • Pantry
    • Gift cards
    • Custom jewelry orders
    • Items marked as final sale
    • Sale items purchased with a promo/discount

    Promos

    Unless otherwise noted, regular priced items purchased with a promo/discount can be returned for STORE CREDIT. Sale items purchased with a promo are FINAL SALE and non-returnable. 

    International Orders

    Due to shipping expenses, international orders are FINAL SALE & non-returnable.

    Returns/Exchange Instructions

    1. Initiate a return authorization here: https://mythandsymbol.com/a/returns
    2. If your return is approved: Affix the pre-paid USPS return label that was emailed to you on the package. If used, $8 will be deducted from your order refund.
    3. If your exchange is approved: Affix the pre-paid USPS return label that was emailed to you on the package. EXCHANGES ARE FREE so you will not be charged for the pre-paid return label.
    4. If you wish to pay the return postage yourself: You will not be charged the return label fee. We recommend that you insure your package and use a shipping carrier that allows you to track your package. Mail your item(s) back to Myth & Symbol, 1319 Richmond Ave #66589, Houston TX 77006.
    5. Drop off the package in your mailbox, at the nearest USPS location or USPS collections box. Packages must be placed in the mail within 3 days of the authorization date. We are not responsible for packages lost in transit.
    6. We will notify you via email after your return has been processed.

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