Returns & Exchanges
Though we hope you love your purchase, we know that things don't always work out. Returns must be initiated within 14 DAYS of your order date. Pre-order items will be accepted within 14 days of the ship date. Items cannot be worn, altered, washed or damaged. Swimwear must have their hygienic strips intact & shoes must be returned with their original boxes. Returns that do not meet our policy will not be accepted & will be sent back.
Regular Priced Items
Regular priced items are eligible for a REFUND OR EXCHANGE within 14 DAYS of the order date. Refunds will be made in the form of the original payment. Unless otherwise noted, regular priced items purchased with a promo/discount may only be returned for store credit.
Sale items may only be exchanged or returned for STORE CREDIT within 14 days. Sale items with a "final sale" notation are final sale and cannot be returned. Sale items purchased with a promo are final sale. Store credit will be issued in the form of an e-gift card that only expires when redeemed.
Final Sale Items
The following items are non-returnable:
- Socks, tights & underwear
- Paper/print goods
- Gift cards
- Custom jewelry orders
- Items marked as final sale
- Sale items purchased with a promo/discount
Unless otherwise noted, regular priced items purchased with a promo/discount can be returned for STORE CREDIT. Sale items purchased with a promo are FINAL SALE and non-returnable.
Due to shipping expenses, international orders are FINAL SALE & non-returnable.
- Initiate a return authorization here: https://mythandsymbol.com/a/returns
- If your return is approved: Affix the pre-paid USPS return label that was emailed to you on the package. If used, $8 will be deducted from your order refund.
- If your exchange is approved: Affix the pre-paid USPS return label that was emailed to you on the package. EXCHANGES ARE FREE so you will not be charged for the pre-paid return label.
- If you wish to pay the return postage yourself: You will not be charged the return label fee. We recommend that you insure your package and use a shipping carrier that allows you to track your package. Mail your item(s) back to Myth & Symbol, 1319 Richmond Ave #66589, Houston TX 77006.
- Drop off the package in your mailbox, at the nearest USPS location or USPS collections box. Packages must be placed in the mail within 3 days of the authorization date. We are not responsible for packages lost in transit.
- We will notify you via email after your return has been processed.